PangoBooks offers support Monday – Friday, 9 AM to 5 PM CT. Our small team aims for a turnaround time of approximately one business day.
If you need to reach us:
📨 Chat Portal: Use the chat icon in the bottom-right corner of your screen to start a conversation with our team.
💬 In-App: Open the Account tab and scroll down to Help and Information and tap Message PangoBooks.
📧 Email: Write to us anytime at support@pangobooks.com.
Tips for Faster Help
If your message is about an order, please include the order number and specify whether you are the buyer or the seller.
If your message is about an issue you are encountering, please include any screenshots or screen recordings that would allow our team to see the issue in action.
To help us respond faster, start your message with a clear, direct question.