If you as a seller think you may have shipped two different buyers the wrong book, the first step is to communicate with both buyers by messaging them through the Pango app to confirm which books they have received. In some cases, we can provide shipping labels to arrange a trade between the two parties. In most cases, however, it is much simpler and preferable to provide refunds to both buyers, which our support team can facilitate.

If you need to arrange a solution for a situation like this please contact us via our support box on this page or by emailing support@pangobooks.com. Please include the titles of the books swapped and the names of the buyers so that we can assist you efficiently.

If you have sent a buyer an incorrect book but still have the correct book to send out to them, please see this page for more information.

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