USPS may return a package to the sender if there is a problem with the shipping address, the type of packaging used, or the delivery location. If your shipment gets returned to the sender, here’s what each party should do:
📦 If You’re the Buyer
When tracking shows “return to sender processed,” message the seller to let them know your order is being returned.
Confirm your full, correct shipping address with the seller or with PangoBooks Support.
📬 If You’re the Seller
Reach out to the buyer to verify their mailing address. Once confirmed, reach out to our Support team.
If you can reship the book, contact our Support team — we can generate a new shipping label (at no extra cost) to resend the book.
Note: You must use a new label — shipping labels can’t be reused.
Please do not hesitate to contact our team at any point about a package that is being returned, as the specifics can vary case-by-case.