Pango Points is our free rewards program. You earn points every time you buy books on PangoBooks, and once you have 2,000 points, you can turn them into $5 of Pango Credit to spend on more books.
Points, Credit, and Earnings: what's the difference?
Pango Points are what you earn when you buy books. You can turn them into Pango Credit.
Pango Credit is money you can spend on PangoBooks. You get it by converting points, and sometimes from Ambassador rewards, promotions, or our support team. It can't be cashed out.
Pango Earnings is the money you make from selling books. It's yours, it never expires, and you can transfer it to your bank or PayPal anytime. Earnings aren't part of Pango Points.
How do I join?
Joining is free. Just sign up on the Pango Points page in the app or on the web. You'll need to be 18 or older, live in the U.S. or Canada, and have a PangoBooks account.
Make sure you're signed in when you check out. Guest checkout orders don't earn points.
How do I earn points?
You earn 10 points for every $1 you spend on books.
Pay with your Pango Earnings and you get 5 extra points per $1, for 15 points per $1 on that part of your order.
Points are based on what you actually pay for books, after discounts and promo codes. Offers count too, at the accepted offer price.
Shipping, tax, gift cards, and anything you pay for with Pango Credit don't earn points.
Points come from buying only. Sellers don't earn points on their sales.
Bonus points
First purchase: 500 bonus points on your first order after you join.
Birthday: 500 bonus points during your birthday month. Add your birthday to your profile before your birthday month starts. Once it's saved, you'll need to contact us to change it.
Double Points Days: on days we announce, you earn 20 points per $1 instead of 10. The Earnings bonus still applies on top.
Other promotions: we'll run other bonus offers from time to time. If two apply to the same order, you get whichever one is worth more.
When do my points show up?
Right away. Points are added to your balance as soon as you complete checkout.
If an order is canceled or fully refunded, or you dispute the charge with your bank or card issuer, we may remove the points from that order. If you paid with Pango Earnings and the order is canceled, your Earnings go back to your balance and the bonus points come off.
How do I turn points into Pango Credit?
Go to the Pango Points tracker in the app or on the web. Every 2,000 points converts into $5 of Pango Credit. Points never convert on their own, so you decide when.
A few things to know:
Once you convert, you can't switch credit back into points.
Pango Credit can be used toward books and shipping.
Pango Credit can't be cashed out, withdrawn, or transferred to another account.
Do points expire?
Pango Points expire 365 days after you earn them. Each batch of points has its own expiration date, and buying more doesn't extend it. When you convert, your oldest points are used first.
Pango Credit from points expires 365 days after you convert.
Pango Earnings never expire.
Other Pango Credit (from Ambassador rewards or promotions) expires according to that offer.
You can see your points, your credit, and their expiration dates anytime in the Pango Points tracker.
Can I lose my points?
If you leave the program or delete your account, your points go away. Pango Points are just for you, so please don't share or sell them, open extra accounts, or buy from your own shop (or team up with another buyer or seller) to rack up points. If we see that happening, we may remove points and credit or close the account.
What if my points are missing?
Reach out to us within 120 days of placing the order and we'll take a look.
For all the details, read the full Pango Points Program Terms.