General questions
What is a PangoBooks gift card?
A PangoBooks gift card is a digital gift card that allows you to purchase PangoBooks credit for readers in your life.
Where can I purchase a Pango gift card?
You can purchase a gift card here: https://pangobooks.com/giftcards
Does the gift card expire?
Yes, Pango gift cards expire one year (365 days) from purchase.
How are gift cards redeemed?
Recipients will receive a unique code via email within 48 hours of purchase. This code will add a credit to their account. To apply the credit, the recipient will need to input the code at checkout.
I bought a gift card but the recipient hasn't received it yet!
Gift card notifications will be sent within 48 hours. If it's been more than 48 hours, please email support@pangobooks.com.
Can I purchase a gift card for myself?
Sure! In addition to funds from sales, purchasing a gift card for yourself is a way to load your account. Please note that you cannot transfer Pango gift card funds out of your account.
Do I need to have a Pango account to send a gift card?
No, anyone can purchase a Pango gift card!
Does the recipient need a Pango account to receive the gift card?
No, but they will want to create an account with their first purchase so they can track the balance of their gift card.
Buying a gift card
How do I adjust the value of the gift card?
Before you checkout, you can adjust the value of the gift card by selecting "Change Amount" on the order form. You can adjust the value in any increment from $5-$1000.
Can I buy a gift card now and schedule it to be sent to the recipient at a later date?
Unfortunately, gift card notifications cannot be scheduled for a later date.
Can I use a promo code to purchase a gift card?
No, gift card purchases are not eligible for any promotion, discount, or coupon.
Can I buy a gift card with PangoBucks?
No, PangoBucks cannot be used to purchase a gift card.
Can I send a gift card to someone outside the US?
No, gift cards are only available for recipients within the United States, its territories, and freely associated states.
I’m outside the United States. Can I send a gift card to someone in the US?
Yes, as long as the recipient is in the US, you may purchase a gift card for them.
Can I purchase multiple Pango gift cards at once?
No, please submit separate transactions for each gift card purchase.
Redeeming a gift card and making purchases
How do I redeem a gift card?
Instructions to redeem your gift card were sent with your code. Enter your gift card code at checkout in the space for promo codes, which will appear after you enter your address. This will add a promotional balance to your account that you can exchange to purchase books!
Does a PangoBooks gift card only apply to the cost of the book?
No, Pango gift cards apply to all parts of the purchase, including the cost of the book, tax, and shipping!
What if my purchase is more than the amount on the gift card?
If the purchase is more than the gift card amount, you will be able to use your PangoBucks or external card to cover the remaining balance.
Who can I contact if I have more questions?
Please reach out to our team at support@pangobooks.com and we'll be happy to assist you!
Ready to make your gift more sustainable? Purchase a Pango gift card today!