If you don't have to pay sales tax on your purchases, you can upload your tax exemption certificate to your PangoBooks account. Once it's approved, we won't charge sales tax on your orders.
Who this is for
Organizations that are exempt from sales tax, such as schools, libraries, nonprofits, and government agencies
Resellers buying books to resell, with a valid resale certificate
If you're not sure whether you qualify, check with your finance team or a tax professional.
How to request tax-exempt status
Tax-exempt status can only be requested on the PangoBooks website. This option isn't available in the app.
Log in to your account on the PangoBooks website.
Go to the Tax tab of your profile, or go straight to pangobooks.com/account/profile?tab=tax.
Upload a clear copy of your tax exemption or resale certificate.
Submit your request.
What happens next
Our team reviews every certificate, which can take up to a week. Need it sooner? Send us a message through the chat icon or email support@pangobooks.com and we'll speed things up.
Once your certificate is approved, sales tax won't be added to your orders at checkout.
Good to know
Your certificate has to be valid for the state your order ships to.
Tax-exempt status applies to orders placed after approval. We can't refund sales tax on orders placed before then.
If your certificate expires, upload your new one so your exemption stays active.
Still have questions?
Reach out through the chat icon and our team will help.