If you would like to cancel a Pango order, you can send a cancelation request directly via your account or order information page, if you checked out as a guest.
How do I cancel my order?
If you checked out as a guest
Locate your order confirmation email
Click "View my order"
Select "Request Cancelation"
If you checked out using your account
Click on "My Account" on the app or web
Select "My Purchases"
Choose the purchase you wish to cancel
Select "Request Cancelation"
When can I request to cancel my order?
Cancelation requests can be made at any time.
For those requests made within 7 days of the purchase, the request is sent to the seller for approval.
For those requests made after 7 days from the purchase, the request is automatically approved.
If a seller has not responded to your request and it is now 7+ days from the purchase date, please reach out to Pango via the chat option on the bottom right of this page, or via email support@pangobooks.com for assistance.
Will I get a refund when my order is canceled?
Yes. A full refund is initiated at the time of the cancelation's approval. A refund is processed to your original method(s) of payment.
How long does it take to get my refund?
If you paid with a credit or debit card, funds are typically available in 3-10 business days.
If you paid with PangoBucks, funds are available in your account immediately after the cancelation's approval.
If you paid with Promo Bucks, funds are available in your account and will be active for 7 days immediately after the cancelation's approval.
Can I cancel an order that has been marked as shipped?
Unfortunately, we cannot cancel orders that have already been shipped. In these cases, we are committed to finding a good solution if there is an issue and encourage you to contact our team for assistance.
If you are not seeing any tracking updates on your order after it has been marked as shipped, please reach out to Pango Support and we can reach out to USPS.