Skip to main content

Why is my shipping label processing?

Learn why your shipping label may show “Processing” after a sale on PangoBooks, what causes delays, and when you’ll receive the label.

Renee avatar
Written by Renee
Updated over a month ago

If your order shows the status “Shipping Label Processing,” don’t worry. This means the label is queued and will usually be generated within 24 hours.

🔍 Why might the label not generate immediately?

Here are common reasons for the delay:

  • The address provided was incorrect or not formatted correctly, causing label generation to fail.

  • The order requires a customs form (for international shipments), which must be attached manually.

  • The label is for over 70lbs, and needs to be adjusted or split into multiple labels.

  • Our label-generation system is temporarily down for maintenance or processing.

🕒 What you can expect

  • Delayed labels typically generate within 24 hours of order placement.

  • If more than 24 hours have passed and you still haven’t received your label, please contact our support team. We’ll help you get it resolved.

Did this answer your question?