Yes, we’ve got your back. If the seller never ships your book, we will refund the full amount you paid, including shipping.
What you should know
Generally, sellers are asked to drop off books with USPS within 3 days of your order being placed.
If shipping hasn’t been confirmed within 7 days of your order, you’ll be eligible for an automatic cancellation and full refund.
You can request cancellation at any time before shipment from your order information page.
Packages can often see a 24-48 hour delay from when the seller confirms shipment to when the package is initially scanned by USPS. This is common when a package is dropped in a self-service bin.
What you can do
Wait up to 7 days for shipping confirmation.
If no tracking or update appears by then, you’ll see the option to cancel the order and automatically receive your refund.
Contact our Support team via chat or at support@pangobooks.com with any questions or concerns, and we’ll assist you.