By default on Pango, buyers pay for shipping. The shipping fee buyers pay is used to create a prepaid USPS label that gets sent to the seller. For this reason, sellers do not have to pay for shipping on most Pango orders. All you have to do is print out your label and send out your books!The exception to this is if you have a free shipping offer set up on your account (which is a totally optional feature). For more information on how free shipping offers work, check out this article.
Factors Influencing Shipping Charges
Free Shipping Offers
If you have activated a free shipping offer on your account, the platform deducts shipping costs from your sale proceeds. However, if you no longer want the free shipping offer applied, ensure you’ve fully deactivated it by removing it completely from your profile. Partially removed or still-active offers could lead to unexpected shipping charges.
Discounts and Free Shipping Thresholds
Free shipping eligibility is calculated after applying any discounts to your order. For instance, if a 20% discount applied to your order lowers the total cost below the free shipping threshold, free shipping will no longer apply. Ensure your order meets the free shipping requirements after accounting for all discounts.
Common Scenarios and Resolution Steps
Active but Unintended Free Shipping Offer: If you’re a seller and charged for shipping while a free shipping offer was active, ensure any such offer is fully removed from your account settings. Contact PangoBooks support for assistance if you believe the charge was made in error.
Additional Books Added After Label Creation: To avoid shipping discrepancies, finalize the total number of items in your order before generating a shipping label. If a mistake occurs, reach out to customer support for a resolution.
Discounts Affecting Free Shipping: Verify the final order total after applying discounts. If discounts reduce the amount below the free shipping threshold, you may need to adjust your order to regain eligibility. By reviewing the above factors, users can better understand the platform’s shipping fee policies and avoid unexpected charges in the future.