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Frequently Asked Questions
How can I contact PangoBooks?
How can I contact PangoBooks?
Sarah H avatar
Written by Sarah H
Updated over a week ago

There are several ways you can get in contact with us!

From our help center, you can click the blue chat bubble in the bottom right corner of the screen to chat with a member of our team or leave a message if no one is available.

From the app, you can click on the order for a book that you've bought or sold and scroll down to the "Message PangoBooks" option. You can also message us directly through our official PangoBooks account @Pangobooks.

Finally, you can email us at

We look forward to hearing from you!


How to Contact Sellers:

If you have any questions about an order you've placed, you can message the seller directly by going to “Account” and then “My Purchases" on our website or app. Select the order in question and you’ll see an option to message the seller. You can also find a message button on that seller's shop page or other listings.

If you've sent the seller a question and have not heard back, please let us know and we're happy to help.

If you have not placed an order yet but have a question about a book, you can message the seller on any individual book listing via the small envelope icon next to their name. You can send a seller a message via their shop page as well.

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