We’re always happy to help! Whether you have a quick question or need help with an order, there are a few easy ways to reach our team.
📨 Contact us through our Help Center
The best way to get in touch is through our Help Center! Just click the chat bubble at the bottom right of this page or any page in the Help Center.
💬 Contact us from the PangoBooks app
You can also reach us directly from the PangoBooks app:
Open the Account tab and scroll down to Help and Information.
Tap Message PangoBooks.
📧 Contact us via email
You can send us an email at support@pangobooks.com!
All contact methods land in the same Support inbox! Once you send your message, our Support Team will reply to you as soon as possible. Our turnaround time is approximately one business day, although we are often able to reply even earlier! Our reply will be sent via chat and email.
💡 Helpful Tips
Before reaching out, you can also browse our Help Center to find answers to common questions about buying, selling, and shipping on PangoBooks. You might find what you need even faster!
When reaching out to the Support Team, make sure to include important information in your message, including the order number or any screenshots of the issue you are encountering. This helps our team assist you even quicker!
❤️ Our Promise
While we have a PangoBot assistant, every message we receive is reviewed by a real member of our team. We’re here to make your PangoBooks experience smooth, friendly, and bookishly delightful.