The FAQs at a Glance:
Getting Started with PangoBooks
What is PangoBooks?
PangoBooks is a US-based online bookselling marketplace where book lovers sell directly from their collections to others. Unlike other secondhand marketplaces, PangoBooks is optimized for books and readers. Whether you’re looking for or selling the latest bestseller, a rare special edition, a picture book, or a textbook, PangoBooks is the place for you!
How do I make an account with Pango?
You do not need to have an account to purchase with PangoBooks, but creating an account allows you to track all your purchases in one space, message sellers, and get to selling your books too!
You can create an account via the web or our mobile app available for iOS and Android.
To sign up on the web:
You can create an account via your Apple ID, Google account, or with an email and password.
To sign up on the app:
Download the app from the Apple App Store or Google Play store.
When you open the app and click “Continue,” you will see the “Log in or sign up” page. On this page, sign up using your email or click on your device login (Apple ID or Google account, depending on device type).
Please note that you will need to log in via the same method each time across app and web.
Is PangoBooks available outside the US?
Currently, PangoBooks is only available in the United States, its Territories, and Freely Associated States.
Buying on Pango
Can I cancel my order?
Yes, you can request cancellation of your order before it has been shipped directly from your account or the guest order information page sent in the purchase confirmation email. For more information on how to cancel your order, check out this article.
How do I track my order?
When your order ships, you will receive an email to let you know.
This email will contain your USPS tracking number. For more information on how to track your order from the website or app, click here.
How can I leave a review for the seller?
You can leave a review for a seller on any specific order through the “My Purchases” section of the PangoBooks app or website.
If you received an email that your order was delivered, there will be a link in the email that will take you directly to a page to leave a review.
For detailed instructions on how to leave a review, click here.
Can I return my order?
We always want you to be happy with your purchases! You may return a book and receive a refund if that book was misrepresented by the seller. For example, if the seller listed the book as "Like New" and the photos did not show damage, but the book you received was damaged or heavily used, you may return it and get a refund.
To request a return or refund:
If you have an account:
On the Account screen
Select "My Purchases"
Select the order
Click "Request Refund/Return"
If you checked out as a guest:
Open the order confirmation email
Select "View My Order"
Click "Request Refund/Return"
The option to report an issue for up to 72 hours after the book is delivered.
Ensure that you submit photos of the issue and share any other important information about the issue.
Selling on Pango
How do I get started as a seller?
Our goal at PangoBooks is to make it as easy as possible to sell your books to other readers. To get started selling your books, just download the app available on iOS and Android, follow a few simple steps, and in just a few minutes, your books will be in front of our amazing community of book lovers!
Check out our sell page for more details on the rest of the selling process.
What are the costs associated with selling on Pango?
Our app for iOS and Android and our website are free to use.
PangoBooks charges a 20% sales fee for books that sell on our platform with a minimum fee of $0.40.
You can make as many listings as you want for free and we only charge a fee for books that sell.
PangoBooks manages the full customer service experience for you and provides insurance on your orders up to $100.
Who pays for shipping?
By default on Pango, buyers pay for shipping. The shipping fee buyers pay is used to create a prepaid USPS label that gets sent to the seller.
The exception to this is if you have a free shipping offer set up on your account. For more information on how free shipping offers work, check out this article.
How do I get paid when I make a sale?
When you make a sale, we hold onto the funds for 72 hours after the book has been delivered.
The funds will then be made available in your PangoBooks account.
You can keep your funds in your account to purchase other books, or transfer to your bank via direct deposit or to your PayPal account at any time.
You can find more information on how to transfer your funds to your PayPal or bank here.
What kinds of discounts, special offers, and incentives can I offer buyers?
As a seller, you have the ability to set your own prices and offer buyers additional discounts. Here are the types of discounts you can offer:
Sellers can also send special offers to buyers who have listings in their carts. All the information about how to send special offers can be found here.
Additionally, sellers can offer additional insurance for orders of $100 or more. This offers additional protection and peace of mind for your high-value sales. Check out this article for more information.
Shipping Questions
How much does shipping cost?
Shipping cost is determined by the weight range of the book selected by the seller at the time of listing.
All books ship via USPS Media Mail.
Buyers pay the cost of shipping unless they have met the free shipping minimum in a seller's store, in which case the seller pays shipping.
PangoBooks shipping costs begin at $4.99. You can find more detailed information on our shipping costs by clicking here.
What happens if my order is lost?
PangoBooks has a lost shipment policy to protect both buyers and sellers that is available for orders that have been lost for over 30 days.
If the book has been lost in transit for over 30 days, reach out to us through the chat feature at the bottom right of this page or by email at support@pangobooks.com, and we’ll make sure that both the buyer and the seller are fully compensated.
Please note: USPS has notified us that Media Mail packages traveling to/from Alaska, Hawaii, Guam, Puerto Rico, and other locations outside of the US mainland can often travel by barge. Shipments are not scanned during sea travel, so there will be no tracking updates during this period, but the packages are still en route and not considered lost. USPS has let us know that this sea travel can take anywhere from 4-8 weeks. If you are concerned about a package headed to or from these locations, please reach out to us and we're happy to monitor the shipment and ensure it is delivered as expected!
Other Important Information
PangoBooks Community Guidelines
Our mission at PangoBooks is to build and maintain a respectful and trustworthy community of book lovers who buy and sell books to one another. Here are PangoBooks's guidelines to ensure a safe, respectful, and enjoyable environment on the platform
PangoBooks takes all issues of misconduct very seriously. If you’re experiencing an issue that is in violation of our Guidelines, please reach out to Support and we will take action.
How do I delete my account?
If you're sure you'd like to delete your account, first make sure to shut down your shop.
Cancel or complete any outstanding orders
Deactivate or delete your listings
Transfer any funds in your account
To delete your account:
Select the Account page
Click "My Profile" under the "More" header
Click "Delete My Account"
Contact us at support@pangobooks.com if you need assistance.
How do I block another user?
Buyers and sellers can block other users from messaging them on the Pango app. To block another user, go into the message thread and click the three dots near the top right of the screen. A pop-up will then ask if you want to block the user. You can unblock someone at any time via the same location near the top right of the screen.
When someone is blocked, they will no longer be able to send messages to you. They will still be able to see your account.
How do I contact Pango?
From our Help Center, you can click the blue chat bubble in the bottom right corner of the screen to send a message to our Customer Service team.
From the app, you can click on the order for a book that you've bought or sold and scroll down to the "Message PangoBooks" option. You can also message us directly through our official PangoBooks account, @pangobooks.
Finally, you can email us at support@pangobooks.com.