As fellow readers, our mission at PangoBooks is to build and maintain a respectful and trustworthy community of book lovers who buy and sell books to one another. You are the most important piece of the puzzle to make this successful! Here are some community guidelines for PangoBooks users to ensure a safe, respectful, and enjoyable environment on the platform:
Respectful Communication (tl;dr: don’t spoil the fun for everyone!)
Be polite and respectful in all interactions with other users. The Golden Rule applies here! There is always someone else on the other side of the screen.
Have a question or concern? Communication is key! You can contact another user via messages through their shop page or your order details.
Pango Support is here to help. Have an issue with your order? The sooner you let Support know, the sooner the issue will be resolved.
Do not engage in hate speech, harassment, bullying, or any form of discriminatory behavior. Pango takes the safety of our users seriously and this behavior will result in a ban from our platform.
Keep all communication about transactions on the Pango platform. Do not contact the buyer or seller on another platform (TikTok, Instagram, etc.). This will help maintain your safety and privacy and the safety of all our users.
Accounts
PangoBooks users may have only one account.
Do not abuse promotional codes or create multiple accounts to exploit discounts or promotions. We love sharing deals with you, but we’re a small business too!
Respect the PangoBooks community by ensuring that your shop name and profile information are appropriate for all audiences. If you wouldn’t show it to your grandma, it doesn’t need to be on your Pango profile.
At this time, PangoBooks is for US-based users but we do hope to expand in the future.
Honest Listings
Provide accurate and honest descriptions of the books you are selling. There’s nothing wrong with old, used books. A little wear and tear is to be expected! Just make sure any writing, highlighting, or damage is noted in your listing.
Use clear and truthful images of the book's condition. Strive to capture a book’s condition fully by including multiple photos from different angles in a listing. Your listings must feature your original photos so the buyer sees exactly which copy they'll receive.
Read more about each of the book conditions (New, Like New, Excellent, Good, Fair, Poor) for a full picture.
Books acquired from charitable lending services such as Little Free Libraries should not be sold on Pango.
For more details about our seller expectations, including shipping recommendations, please click here.
Off-Platform Transactions
All transactions related to book purchases and sales should be conducted on the PangoBooks platform. Encouraging off-platform sales is not permitted and could result in permanent suspension of your account.
Do not share personal contact information for transactions outside of PangoBooks. This is for your privacy, security, and safety!
Non-Book and Book-Related Merchandise
PangoBooks is dedicated to books. Do not list items unrelated to books, such as clothing, electronics, or other non-book merchandise. If you see such listings, please let Pango Support know!
Book-related merchandise should be directly related to books and reading (e.g., bookmarks, stickers, and book-themed artwork). Please note that these items are not eligible for USPS Media Mail shipping and require sellers to purchase a label separately. Please see here for more information on purchasing your own label.
Other non-book items that are welcome on our platform include magazines, comic books, graphic novels, journals, and zines.
Privacy and Safety
Safeguard your personal information and exercise caution when sharing personal details with other users.
If another user asks you to communicate off-platform or to share contact information not related to Pango activities, do not engage and let Support know.
Report any suspicious or potentially unsafe activities to PangoBooks Support immediately.
Violations of Community Guidelines
Violations of these community guidelines or other suspicious activity may result in temporary or permanent suspension of your PangoBooks account.
PangoBooks reserves the right to take appropriate action based on the severity and frequency of violations.
If you encounter any violations of these guidelines or suspect inappropriate behavior, report it to PangoBooks by reaching out to us at support@pangobooks.com.
Feedback and Suggestions
PangoBooks strongly values feedback from the community! If you have suggestions or concerns about the platform's policies or features, please reach out to us at support@pangobooks.com.
By adhering to these guidelines, PangoBooks users can contribute to a safe and respectful online marketplace for buying and selling used books while promoting a positive community atmosphere. At the end of the day, we all love books and just want to share them with the world!