Congrats on your sale! Here are some questions and answers on how to successfully pack your order:

When shipping books via Pango, you can use either bubble mailers or boxes! When choosing a packaging option for your sale, you'll want to consider the size of the order, the type of book(s) being sent, and the value of the books. When in doubt, make sure your book is protected! You'll want to avoid manila envelopes, plastic mailers without bubble wrap lining, or other paper mailers that aren't easily resealed.

If you are using a mailer, ensure that the book does not have space to move around too much and is not overstuffed. If you are using a box, make sure to use additional packing materials such as bubble wrap to prevent the book from shifting around too much in transit.

Pango encourages sellers to recycle packaging from other online purchases when available, as long as the packaging is in good condition and of an appropriate size for the order. When re-using packaging, you'll want to ensure that any logos and previous labels are covered entirely or removed.

Boxes that once contained alcohol, cosmetics, or cleaning supplies must have markings completely removed or obliterated, as USPS will treat the boxes as if those contents are within if the markings are not removed. In these cases, your shipments will most likely be returned to you.

Please do not use Priority Mail boxes or envelopes provided by USPS unless you are shipping specifically using the Priority Mail service. Using a Media Mail label on a Priority Mail shipping box may result in a surcharge upon delivery for the buyer or the package being returned to you.

If possible, use one package for all books in an order! However, if you need to use more than one package for your order, please reach out to us at support via the chat icon on the bottom right of the screen or via email at support@pangobooks.com for an additional label.

For a detailed explanation of best practices and tips, check out this article on our blog!