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What if the seller asks me to pay off-platform or pay an additional cost?
What if the seller asks me to pay off-platform or pay an additional cost?

The seller asked me to send them payment via PayPal or Venmo rather than through PangoBooks.

Vanessa avatar
Written by Vanessa
Updated over a week ago

PangoBooks’s policy for sellers is that all transactions that are initiated on our platform use the tools and systems we have in place to complete payment. If a seller requests you pay via a different channel such as PayPal or Venmo, they are in violation of this policy.

For your security and the safety of our community, we ask that if a seller makes such a request, you let our support team know via the chat box in our help center or by emailing support@pangobooks.com.

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