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Buying on Pango
submitting payment, tracking orders, delivery issues, reviewing sellers, etc.
How do I contact the seller?
When should I expect my book to be shipped?
Will I get my money back if the seller never ships the book?
How do I track my order?
Can I cancel my order?
What if my order arrived but doesn't show as delivered on my account?
How do I leave a rating or review for a seller?
Can buyer reviews be changed after they have been left on an order?
I have an issue with the condition of my order. How do I get refunded?
What if I got a notification that my book was delivered but it actually wasn't?
What do the little blue truck and dollar sign icon on listings mean?
What do the yellow/gold badges on sellers' shops mean?
How do I find shops that are having a sale or offering a discount?
How do I find shops that offer free shipping?
How do I turn off sales and free shipping notifications from individual sellers?