If the package ends up weighing more than the weight shown on your label, don’t worry, we've got you covered.
What to do:
If the label weight must increase by up to 32 ounces (2 lbs), you can use our AI chat assistant PangoBot in the Help Center.
Select the chat icon
Click "Update a shipping Label"
Provide the order number in all caps and the new weight in ounces.
The order number can be found in the order details and is a series of six numbers and letters.
For increases over 32 ounces, you’ll need to contact our Support team via the chat icon or email at support@pangobooks.com. Manual review is required.
In some cases, for changes under 32oz, our PangoBot may not be able to update your label automatically. When this occurs, a member of our Support team will be able to assist!
✅ How to prevent future issues
To reduce the chance of a weight mismatch:
If you notice an incorrect weight on a listing, you can change it anytime before it is sold by selecting "Edit" under "Listings" on the account tab.
Use a scale to weigh your item when listing your book and enter a custom weight.