While we ask that our sellers ship books within three days of the order, we understand that may not always be possible. In these cases, our strong recommendation for sellers is to send the buyer a message to keep them posted on the status and provide an estimated shipping timeline. You can message a buyer by going to your account and viewing the order under “My Sold Books.”

Most buyers in our community will certainly be understanding. However, if a buyer would prefer to cancel the order, we recommend adhering to that request and canceling the order to issue a refund.

If you need help canceling an order or communicating with your buyer, don’t hesitate to contact our support team.