If your order shows “shipped” but the USPS tracking hasn’t updated yet, that can be frustrating. Here’s what to know and what you can do.
Why tracking might not update right away
USPS sometimes takes time to scan Media Mail labels into their system—especially if the book was dropped in a mail bin instead of scanned at a post office.
In some cases, a book may even be delivered without any tracking updates at all.
Shipments to or from U.S. territories or remote locations (Alaska, Hawaii, Guam, Puerto Rico, etc.) often travel by barge, and packages aren’t scanned during sea transit. That leg can take 4–8 weeks—but it doesn’t mean your book is lost.
What to do next
Wait a bit longer
Because of USPS processing delays, it’s best to allow more time before assuming something’s wrong.Reach out to the seller
From your order details, you can send them a message and ask if they have any extra shipping info.Contact PangoBooks Support
If you want us to look more closely at your order, we can assist and reach out to USPS for additional help.Consider a refund after 30 days
Our usual policy is to wait 30 days from shipping before declaring an order lost and issuing a refund. Our lost shipment policy covers both buyers and sellers.If there’s convincing evidence that a package is lost earlier, we may offer a refund sooner.
If you received your book, but tracking was never updated
You (or we) can mark the order as “received” in our system manually from your order information page or by contacting us. See this page for more information.
If you’re concerned, especially about shipments to or from territories with barge transit, just drop us a message at support@pangobooks.com. We’ll keep an eye on your package!