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What does it mean if I get an order from a “guest” user?

Learn what it means when a buyer checks out as a guest (with a “@guest” username) on PangoBooks. Understand if it’s safe, how to proceed, and what steps the seller should take.

Vanessa avatar
Written by Vanessa
Updated this week

If you see an order from a buyer named “@guest” or without a full profile, there’s no need to worry. Many buyers on PangoBooks check out as guests rather than creating full accounts, and many PangoBooks users who do not sell books do not complete a store profile.

✅ Is It Safe to Process the Order?

Yes. Orders from guest users are legitimate just like any other. As a seller, you should proceed with shipping once your order is confirmed. You will get paid as usual.

📩 What Should I Do As a Seller?

  • Pack and ship the book as you would for any purchase.

  • Use the prepaid shipping label generated by PangoBooks.

  • Keep communication open. If you have concerns about the order, you can reach out to PangoBooks Support at support@pangobooks.com for assistance.

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