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How do I send offers to buyers who have my books in their cart?

How sellers send special offers on one book or several books at once, how long offers last, and how shop discounts and free shipping work with them.

Written by Renee

As a seller, you can send a special offer to buyers who have your books sitting in their cart. You can send an offer on a single book, or on multiple books at once when a buyer has more than one of yours in their cart.

This is live on both app and web.

📩 How to send an offer

Go to the Account tab and open Offers, then select Seller. Here you can review which of your listings are eligible for a special offer.

Select Send Offer under an eligible listing and enter your offer price. PangoBooks will suggest a price, but you can enter whatever you like.

Select Review Offer to see your new earnings breakdown and how many buyers will receive the offer, then tap Send Offer to finish.

📚 Offers on more than one book

If a buyer has several of your books in their cart, you can send an offer on the whole group instead of one book at a time. It is an easy way to nudge a bundle along and move more of your inventory in a single sale.

⏰ Offer timing

Offers are valid for 24 hours, and the price is binding if the buyer purchases during that window.

  • Your offer goes to every user who has the book in their cart when you send it.

  • Only users who have the book in their cart at the start of the 24 hours will receive the offer. Anyone who adds it later will not.

🏷️ How offers work with your shop promotions

Your shop promotions still apply when you send an offer. If you have a shop-wide discount or free shipping enabled, books purchased at a special offer price still count toward the minimum thresholds you have set.

For example: your shop offers free shipping on purchases over $20. A buyer takes an offer on a book for $8. They can add $12 more in books to earn free shipping. The totals are based on the new offer price and work the same way as any other purchase.

Note: this is different from buyer-initiated offers, where store-specific discounts do not apply to the order.

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