We always want you to be happy with your purchase! You may be eligible to return a book and receive a refund if the seller misrepresented the item. For example, if the listing said “Like New” but the book arrived heavily worn or damaged.
How to request a return or refund
If you have a PangoBooks account:
Go to Account → My Purchases.
Select the relevant order.
Click “Request Refund/Return,” located at the bottom of the page.
If you checked out as a guest:
Open your order confirmation email.
Click “View My Order”.
Click “Request Refund/Return”
Timing and evidence
The option to report an issue is available within 72 hours of delivery. When submitting your issue report, be sure to upload clear photos of the issue and include any other relevant information to support your case. Our small team works to resolve each unique issue as soon as possible, and our turnaround time is generally 3-5 business days.