Yes. A full refund is initiated at the time of the cancelation's approval. A refund is processed to your original method(s) of payment.

How long does it take to get my refund?

If you paid with a credit or debit card, funds are typically available in 3-10 business days.
If you paid with PangoBucks, funds are available in your account immediately after the cancelation's approval.
If you paid with Promo Bucks, funds are available in your account and will be active for 7 days immediately after the cancelation's approval.
- To use your reinstated promo credit, select 'Pay with PangoBucks --> Promos' during checkout.

Refunds on PangoBooks orders can typically be requested in the following situations:

Damaged Product: If the book or item you received is damaged, report the issue promptly so it can be reviewed for a refund or credit.
Item Not as Described: If your received item does not match the listing description, you can submit an issue report to request a refund or a credit.

To request a return or refund:
- If you have an account:
  - On the Account screen
  - Select "My Purchases"
  - Select the order
  - Click "There is an issue with my order" or "Request Return/Refund"
- If you checked out as a guest:
  - Open the order confirmation email
  - Select "View My Order"
  - Click "There is an issue with my order" or "Request Refund/Return"
The option to report an issue for up to 72 hours after the book is delivered.
Ensure that you submit photos of the issue and share any other important information about the issue.

Timeline for Review: Reported issues will be reviewed by the PangoBooks support team within 3-5 business days. Ensure your submission includes all necessary details to avoid delays.

Key Considerations

Ensure you report any issues promptly after receiving the order.
Refunds depend on the specifics of the issue and adherence to the reporting process.
If shipping problems involve independently purchased labels, refer to PangoBooks' shipping policy in the Help Center.