Skip to main content

How do I get a refund?

My order was canceled, and I need a refund. How long does it take do get my refund? My order arrived damaged and I need a refund.

Sarah H avatar
Written by Sarah H
Updated over a week ago

Will I get a refund when my order is canceled?

Yes. A full refund is initiated at the time of the cancelation's approval. A refund is processed to your original method(s) of payment.

How long does it take to get my refund?

  • If you paid with a credit or debit card, funds are typically available in 3-10 business days.

  • If you paid with PangoBucks, funds are available in your account immediately after the cancelation's approval.

  • If you paid with Promo Bucks, funds are available in your account and will be active for 7 days immediately after the cancelation's approval.

I would like to get a refund for a book that I received.

Refunds on PangoBooks can typically be requested in the following situations:

  • Damaged Product: If the book or item you received is damaged, report the issue promptly so it can be reviewed for a refund or credit.

  • Item Not as Described: If your received item does not match the listing description, you can submit an issue report to request a refund or a credit.

  • To request a return or refund:

    • If you have an account:

      • On the Account screen

      • Select "My Purchases"

      • Select the order

      • Click "There is an issue with my order" or "Request Return/Refund"

    • If you checked out as a guest:

      • Open the order confirmation email

      • Select "View My Order"

      • Click "There is an issue with my order" or "Request Refund/Return"

  • The option to report an issue for up to 72 hours after the book is delivered.

  • Ensure that you submit photos of the issue and share any other important information about the issue.

  • Timeline for Review: Reported issues will be reviewed by the PangoBooks support team within 3-5 business days. Ensure your submission includes all necessary details to avoid delays.

Key Considerations

  • Ensure you report any issues promptly after receiving the order.

  • Refunds depend on the specifics of the issue and adherence to the reporting process.

  • If shipping problems involve independently purchased labels, refer to PangoBooks' shipping policy in the help center.

Did this answer your question?