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How do I track my order?

What is my tracking number? How do I find my tacking number? Learn how to view the tracking information for your PangoBooks order, whether you purchased with an account or as a guest, and what to do if tracking doesn’t update.

Written by Renee

Once your book ships, you'll receive an email with your USPS tracking number. You can also track your order through the order information page on the PangoBooks app or website.

If you purchased with a PangoBooks account

  1. Log in to your account.

  2. On the website: Click the Account icon in the top right, then select “Purchases”. On the app: Tap the Me icon at the bottom right, then tap “Purchases”.

  3. Select the order you want to track.

  4. Tap “Track my Order”. A new tab or page will open, showing detailed tracking information.

If you checked out as a guest

Open your order confirmation email and click “View My Order”. On that page, select “Track my Order”.

Keep in mind

  • There may be a delay between when the seller drops off the package and when USPS updates the tracking status—this is normal.

  • In some cases (especially with Media Mail or remote locations) the book may be delivered even though tracking updates stop or never appear. In these cases, please confirm the delivery from the order information page or reach out to Support to ensure the seller receives their earnings.

  • If you have any concerns about your package's status,contact PangoBooks Support for help!

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