PangoBooks has a lost shipment policy to protect both buyers and sellers. If the book has been lost in transit for over 30 days, reach out to us through the chat feature at the bottom right of this page or by email at support@pangobooks.com, and we’ll make sure that both the buyer and the seller are fully compensated.
Please note: USPS has notified us that Media Mail packages traveling to/from Alaska, Hawaii, Guam, Puerto Rico, and other locations outside of the US mainland can often travel by barge. Shipments are not scanned during sea travel, so there will be no tracking updates during this period, but the packages are still en route and not considered lost. For shipments to and from Alaska, expect deliveries to take 1–2 weeks after departing from Washington. For other non-mainland locations, sea travel can take anywhere from 4-8 weeks. If you are concerned about a package headed to or from these locations, please reach out to us at support@pangobooks.com and we're happy to monitor the shipment and ensure it is delivered as expected!