If you’re having trouble logging in (e.g., your password isn’t working or your account appears empty), try the following steps:
🔐 Use the Same Login Method You Signed Up With
Make sure you’re using the exact method you used to create your account (e.g. email, Google, or Apple).
🔄 Reset Your Password
If your login method is correct but you still can’t get in, tap the “Forgot Password” option. This will send a password reset link to your email.
Tip: Check your spam or junk folder if you don’t see it in your inbox.
🧠 Blank Account? You Might Be Logged In via the Wrong Method
If you see an empty or new account (none of your books or activity showing), it’s possible you used a different login method originally and have accidentally created a new account. Log out, then log back in using the method you first used.
📩 Still Locked Out? Reach Out to Support
If none of the above steps work, we’re here for you. Use the support chat box on this page or send an email to support@pangobooks.com, and we’ll assist further.
When contacting support, ensure you provide all relevant details, such as the login method used, any error messages encountered, and troubleshooting steps already attempted.
If your account has been suspended due to policy violations, such as attempts to take transactions off the platform, you can request a review of your account status. Adhering to community guidelines ensures a safe experience for all users.