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What if I got a notification that my book was delivered but it actually wasn't?

I got an email that my order was delivered but it's not in my mailbox. Tracking shows delivered but I don't have my package.

Vanessa avatar
Written by Vanessa
Updated over 2 weeks ago

Sometimes USPS will mark a package as delivered prior to its actual delivery. If you receive an email or notification that your order was delivered but didn't actually receive it, we recommend these steps:

  • Check around your home or with any neighbors to see if the package can be located.

  • Try contacting your local post office branch with the tracking number to see if they still have it or can provide any other information.

  • Wait 2–3 additional business days to see if the package arrives, as delivery scans can sometimes be premature.

If you do not see the package in the next several business days, please let us know and we are happy to help from there. Very often it will show up even days after the tracking is marked as delivered.

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