Buying on Pango
Information about submitting payment, tracking orders, delivery issues, reviewing sellers, etc.
By Sarah and 2 others3 authors25 articles
What do the listing conditions mean?
How long will it take my book to arrive?
How do I contact the seller?
Can I return a book I purchased and get a refund?
I think I purchased a counterfeit book. Does PangoBooks authenticate books?
Can I order books through an international forwarding service?
When should I expect my book to be shipped?
Will I get my money back if the seller never ships the book?
How do I track my order?
Can I cancel my order?
What if my order arrived but does not show as delivered on the order?
How do I leave a rating or review for a seller?
I have an issue with the condition of my order. How do I report an issue after delivery?
What if I got a notification that my book was delivered but it actually wasn't?
Can I update my shipping address after placing an order?
What do the little truck and tag icons on listings mean?
How do I find PangoBooks stores that are offering discounts or free shipping?
How do I turn off discount notifications from individual sellers?
What does it mean when someone sends me an offer for a book I have in my cart?
How do I get a refund?
What does it mean when a listing has a "Sold," "Archived," or "Store on Vacation" banner?
How do I send an offer to a seller?